Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you can return the items within 30 days of receiving them for a full refund or exchange.
Eligibility for Returns
To qualify for a return, the following conditions must be met:
Items must be unworn, unwashed, and in the same condition as received.
Items must be in their original packaging, including tags and labels.
Non-Returnable Items
Certain items are not eligible for return, including:
Final sale items
Underwear and swimwear for hygiene reasons
Gift cards
How to Initiate a Return
Email us at [email address] to request a return authorization.
Include your order number and reason for the return.
Pack the item securely and ship it to the address provided in your return authorization.
Return Shipping Costs
You will be responsible for paying the shipping costs for returning items. Original shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refund Process
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original payment method within a certain number of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us at [email address].
Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account and contact your credit card company, as it may take some time before the refund is officially posted. If you’ve done all this and still haven’t received your refund, please contact us at [liuninna@gmail.com].
Need Assistance?
If you have any questions regarding our return policy, please reach out to us at [liuninna@gmail.com].
Thank you for your understanding!